TapGro: Refund Policy

Thank you for choosing TapGro! We appreciate your business. This Refund Policy outlines the circumstances under which a refund may be considered for TapGro software purchases.

1. No Refunds for Upfront Software Purchases

TapGro offers its software on an upfront payment basis. Due to the immediate access granted to all features and functionalities upon purchase, we do not offer refunds for upfront software purchases.

2. Exceptions (Consider offering these at your discretion)

  • Technical Issues: In the unlikely event that the software is non-functional due to a technical issue on our end, we will make every effort to resolve the issue promptly. If the issue cannot be resolved within a reasonable timeframe, we may consider offering a full or partial refund at our discretion.
  • Accidental Purchase: If you can demonstrate that you accidentally purchased the software and did not intend to do so (e.g., mistaken identity, duplicate purchase), we may consider a refund on a case-by-case basis.

3. 12 Months Support Included

Your TapGro software purchase includes 12 months of complimentary support. Our support team is dedicated to helping you get the most out of your software. We encourage you to reach out to our support team if you encounter any difficulties or have any questions.

4. Contact Us

If you believe you may qualify for a refund under the limited exceptions outlined above, please contact us at support@tapgro.com. We will review your request and respond to you as soon as possible.

5. Important Note

By purchasing TapGro software, you agree to the terms of this Refund Policy.

Additional Considerations

  • You may want to clearly communicate this policy to potential customers before they purchase the software. This can be done on your website, product description page, or during the checkout process.
  • It's important to be transparent about the limitations of your refund policy. While you may not be able to offer refunds in most cases, outlining potential exceptions can help manage customer expectations.
  • Consider offering alternative solutions for unsatisfied customers, such as extending their support period or providing additional resources.

Kindly contact us on support@tapgro.com.